Shipping Policy

Thank you for choosing to shop with us! We strive to ensure that your order reaches you promptly, safely, and with the utmost care. Below is our comprehensive shipping policy, detailing the procedures, costs, estimated delivery times, and other pertinent information to help you make informed purchases.

1. Processing Time

Order Confirmation: Upon receiving your order, we will send a confirmation email within 24 hours. This email serves as an acknowledgment of your purchase and does not constitute acceptance of your order.
Processing Duration: Orders typically take 7-14 business days to process before they are shipped out. Processing includes order verification, quality check, and packaging. Please note that during peak seasons or special promotions, processing times may be extended by up to 5 business days.

2. Shipping Methods

Standard Shipping: Our standard shipping method is via reliable couriers such as UPS, FedEx, or local postal services. Delivery typically takes 7-15 business days after processing, depending on your location.
Express Shipping: For faster delivery, we offer express shipping options at an additional cost. Delivery times range from 3-7 business days after processing. Express shipping rates vary based on destination and can be viewed at checkout.
International Shipping: We ship worldwide. International delivery times can vary significantly, usually taking 7-21 business days, excluding any customs delays. International shipping costs are calculated based on the destination, weight, and dimensions of your package.

3. Shipping Costs

Shipping costs are calculated during checkout and are based on the shipping method selected, the order's total weight, and the delivery address.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website.
Use the tracking number to monitor your package's progress and estimated delivery date.

5. Delivery Delays

While we make every effort to meet our delivery estimates, occasional delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs delays for international shipments.
If your order is delayed, we will keep you informed via email and provide updated delivery estimates as soon as they are available.

6. Lost or Damaged Shipments

If your package arrives damaged, please get in touch with us immediately. Provide us with photos of the damaged item and packaging for further assistance.
In cases of lost shipments, we will initiate an investigation with the carrier. If the package is confirmed lost, we will offer a replacement or full refund, depending on your preference.

7. Returns & Refunds (Related to Shipping)

If you need to return an item, please refer to our Return Policy for detailed instructions. Note that return shipping costs are generally the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, defective product).
For international returns, customs fees and return shipping costs may apply.

8. Customer Support

For any shipping-related inquiries, please get in touch with our customer support team at goldjewels@tonglincl.com.
We appreciate your patience and understanding regarding our shipping policies. Your satisfaction is our top priority, and we are committed to providing you with a seamless shopping experience. Happy shopping!